A retail handover is what your sales manager means by "can you deliver it". There is a named buyer, a promised time slot and a car that needs to arrive looking its best, with a signature that stands up if the customer rings with a question later. OVM drives it to their door on our trade plates.
OVM Ltd, 48 West George Street, Glasgow, G2 1BP. Telephone 0141 459 1302.
This Instant Quote is an indicative price, not a booking. It is subject to driver availability. We cover Scotland, England and Wales, but we cannot guarantee to accept every job.
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We review the job Registration, both postcodes and your dates.
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OVM drives your sold car or van to the customer on trade plates. It needs a valid MOT, and we record its condition before it leaves your site and again on the customer's drive, then email you digital proof. There is no transporter unloading on a housing estate, just a driver handing over the keys.
Our dealer delivery hub explains how retail handovers differ from site transfers. This guide covers what to put on the booking so the delivery you promised your customer happens on time.
By the time you book, the deal is done and the finance has cleared. The car might be in prep, at another branch or still at auction, and it still needs to be legal to drive whichever it is.
If it is still at BCA, Manheim or Wilsons, we start with an auction collection. Once it is released, we can drive it straight to the customer, or into your prep centre first with a second job to their door. Let us know if the lot has not been released yet, because the compound will not let it go until it is.
If the car is at a sister site, tell us. Collecting there and delivering to the buyer is one driven job, and it counts as a retail handover because the customer signs for it, not your duty manager.
At the customer's door, our driver is effectively an extension of your showroom.
They need the right person at the right address, a walkaround, the keys, any documents you have asked us to bring and a signature on the device. If the buyer is not home, the driver will not leave the car on the drive and post the keys, because that leads to complaints and no proof of delivery.
The odometer reading is recorded at both ends. That matters more on a retail delivery than a stock swap, because customers often check it against the advert. Photos are taken before the car sets off, so the record reflects its condition when it left you.
Please add the following to your booking.
The exact time you promised the customer, not just "afternoon".
A mobile number they will answer.
Parking details such as bays, posts, a tight mews or a drive the vehicle will not fit.
Spare keys, charging cable, service pack and number plates if they are still in your office.
Whether anyone else can sign on the customer's behalf.
Signed on the device
The person receiving the car signs for it, so you have a clear record that it was delivered.
Photos before setting off
Condition and the odometer reading are recorded at collection, before the drive begins.
Promise the customer a time that works
A car in Glasgow going to a customer in the South East is a long drive, so check timings before you promise a slot. If the time you have in mind is not achievable, the office will tell you at the quote stage, which is far better than letting down a buyer who has taken the day off.
Same day retail deliveries cost more because they take a driver away from other work, while planned deliveries are better value and easier to schedule. See same day versus planned for the difference. Fuel or charging is included and there is no rate card.
If the vehicle cannot legally be driven, it cannot go on trade plates, so either fix it first or use a transporter. Trade plate delivery versus a transporter explains the options.
Use the instant quote and enter the registration, your postcode, the customer's postcode, the date and your company, phone and email. Start the notes with "retail handover".
Name the buyer, and name the salesperson too if they would like a call when the driver is close. Please give us more than the showroom switchboard number.
You do not need an account and the price appears on screen. Call 0141 459 1302 or email [email protected].
If the buyer changes address after you accept, tell the office before the driver sets off, as a new postcode means a new route.
In practice
A named buyer, a signature and digital proof
A proper handover with a walkaround, the keys and a signature that stands up if the customer has questions later.
Questions
Common questions
Prefer to talk it through? Call the team in Glasgow.
Does the driver do a walkaround on a retail handover?
Yes, that is what makes it a handover rather than a drop off. The driver introduces the vehicle, goes through everything you asked us to hand over and takes the customer's signature, leaving finance questions to you.
What if the customer wants it left with a neighbour?
Tell us before we dispatch and name the person who can sign. If only a neighbour is there when we arrive, the driver calls the office before completing the delivery.
Can you deliver a van to a customer the same way?
Yes, as long as it is legal to drive. Tell us it is a van, because height and parking matter more on a driveway than in your yard, and we will quote it accordingly.
Do you keep the V5C?
No. If you send it with the car, the driver talks the customer through it at handover. The paperwork stays between you and your customer, and you receive the digital proof.
What if finance clears late and the customer wants the car that evening?
Mention it on the quote and we will tell you if same day is possible, which depends on where both ends are. Call 0141 459 1302 before sales confirms a time with the buyer.
Need a sold car or van at a customer's door?
Send the registration, both postcodes and the time you promised your customer.
