Release authority is the document that matters
For an auction compound, that means the release code and buyer reference, plus whatever the site requires at the gate. BCA, Manheim and the independents each run their own procedure. The one thing they agree on is that a driver without the paperwork does not leave with the vehicle.
We confirm those details with the site before anyone is dispatched. If the code has not come through yet, we hold the booking rather than sending a driver hopefully. A wasted journey costs a day. The storage clock keeps running while it happens.
For a dealership or a private address it is simpler. You need a named person who can hand over the keys and confirm the vehicle is ready to go.
Auction release codes
Code, buyer reference and gate procedure verified with the compound by our office before a driver sets off.
A named contact at each end
Somebody who knows the collection is happening and can release the vehicle. A receptionist or site manager is fine.

