What door to door means on a real job
Our driver goes straight to wherever the vehicle is and takes it straight to wherever it needs to be received, with no depot stop for you to arrange. If the collection is a dealer yard, that is the door. If the delivery is a customer's house, that is the door too.
Someone at each end needs to know we are coming. An unattended collection can stop a job before it starts, and an unattended delivery leaves a car on a drive with no signature.
Add named contacts, access codes, parking details, alarm fobs, spare keys and charging cables to the booking. Our Glasgow office would always rather have too much detail than a driver in a car park ringing a number that goes to voicemail.
You are still booking a driven trade plate movement of a roadworthy car or van with a valid MOT. Find out more about what a driven trade plate vehicle movement involves, while this guide focuses on how each job is recorded and closed.
Proof of collection, taken before the vehicle moves
The record is taken before the vehicle goes anywhere, and that order matters. Photographs taken after a motorway run show what arrived, not what was collected.
This proof of collection is your baseline, and any existing damage belongs on it rather than in an email a couple of days later.
At an auction compound the same rule applies at the gate, and the release must be confirmed before a driver is sent. Our guide to auction collection after release explains the sequence.
For stock moving between your own dealer sites, the releasing manager has the most to gain from this step. Read more about site transfers and retail handovers.
- the vehicle checked against the registration you booked
- photographs of the panels
- the mileage reading
- condition notes, including any existing marks
- the name of the person who released it
Proof of delivery, signed by the person who receives it
At delivery the driver records the vehicle again, takes a signature from the person receiving it and hands over the keys and any documents you asked us to bring. That is your proof of delivery.
A retail handover includes a walkaround with the customer, and a dealer handover needs a named person to sign. A message saying the car has been left on the back row is not a proof of delivery.
If the person named on the booking is not there, the driver calls the office and we sort it out with you. A delivery is only marked complete once it has been signed for.
One report instead of two emails to chase
Proof of collection and proof of delivery arrive together as one report by email when the vehicle is handed over, covering one registration at both ends. The office, the dealer and the fleet can all file the same document without hunting for a second email.
We book, track and close every job in our own software, which is why your proof arrives as one tidy report rather than a bundle of WhatsApp photos. You never depend on a driver remembering to send their camera roll.
Road risk cover applies while the vehicle is on our plates, but it is the photographs that settle any later question about condition. A policy tells you who pays, while the condition record shows what happened.
For the full picture on cover, read is trade plate delivery insured.
What to send us so the proof can be completed
Send the registration, both postcodes and the date you need, along with your name, company, phone and email. Add contacts at both ends, any release code and whether the delivery is to a site or a customer.
You do not need an account to ask, and the Instant Quote shows your price on screen. Fuel or charging is included.
Not sure trade plates are right for your vehicle? Read when trade plate delivery is the right move before you book, and for longer runs see how OVM covers the UK from Glasgow.
Get an instant quote online, call 0141 459 1302 or email [email protected].
