1. The service and the booking
OVM Ltd provides professional vehicle collection and delivery across Scotland, England and Wales. We do not cover Northern Ireland. Vehicles are driven by our drivers under trade plates and are never moved on a transporter.
All bookings are subject to driver availability and route feasibility. A booking is confirmed when we confirm it, not when it is requested. Where a movement depends on a third party releasing the vehicle, such as an auction compound, a storage site or a dealership, the booking is also subject to that release being authorised.
Quotations are given for the specific movement described to us. If the vehicle, the address or the type of handover differs materially from what was quoted, for example a retail delivery booked as a trade drop, we will requote before going ahead rather than adjust the invoice afterwards.
2. Vehicle requirements
Every vehicle presented for movement must be roadworthy, legal for use on the public highway and ready to drive. That means taxed, holding a valid MOT where one is required, mechanically fit for the drive and carrying enough fuel or charge to reach the first refuelling or charging point.
OVM reserves the right to refuse collection of any vehicle our driver judges to be unsafe, unroadworthy or not legal for the road. This is not optional on our part, because driving such a vehicle would invalidate the insurance the movement relies on.
Keys and any documents intended to travel with the vehicle must be available at the collection point from the named contact given at booking.
3. Liability and insurance
OVM carries motor trade road risk cover for the vehicle while it is driven under our trade plates.
Our liability is limited to loss or damage directly caused by our driver during the movement. Existing damage is not our liability and is recorded photographically before the vehicle moves.
Before every movement the driver captures a proof of condition: photographs of each panel, the mileage reading and notes on the condition of the vehicle. This record establishes its condition when responsibility passes to us and is the reference against which any claim is assessed.
We are not liable for items left inside the vehicle or for consequential losses arising from a delayed or unfulfilled movement. Nor are we liable for delays caused by third parties, traffic, weather or vehicle failure.
4. Claims
Any claim for damage during a movement must be submitted within 48 hours of delivery, with supporting photographs.
The 48 hour window keeps the evidence reliable. Once a vehicle has been with a third party for longer than that, its condition can no longer be fairly compared with the record taken at delivery.
Claims are assessed against the proof of condition captured at collection and the proof of delivery captured at handover, and are handled through our insurer.
5. Cancellation
Cancellations made less than 24 hours before the agreed collection time may incur a fee.
The full fee may apply where a driver has already been dispatched, or has arrived and been unable to collect for reasons outside our control, such as no access, no keys, no release authority or a vehicle that is not roadworthy.
If we cannot fulfil a confirmed movement, we will tell you as soon as we know and reschedule at no extra charge.
6. Payment
Standard payment terms are 30 days from the date of invoice. Trade accounts may agree alternative arrangements in writing in advance.
Interest and costs may be charged on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
These terms are governed by the law of Scotland and are subject to the jurisdiction of the Scottish courts.
