How a part exchange collection differs from other dealer jobs
Moving stock between your own sites is a site transfer, and taking a sold car to its buyer is a retail handover. Both are covered on our site transfers and retail handovers page. A part exchange collection runs the other way: you have taken the car in the deal and it is still parked on your customer's street.
There is no compound gate or duty manager at a private address. Instead there is a customer who has agreed to be home, a car on the drive and anything in the house that needs to travel with it.
We collect it with our trade plate vehicle movements service, so one driver drives your roadworthy part exchange straight to you with digital proof of collection and delivery.
A named contact with the keys in hand
Give us the name of the person who will hand over the car. That should be the customer, or someone else at the address who has the keys and knows we are coming, rather than your showroom switchboard.
If nobody is home, the driver calls our office and the booking waits. We never take a car from a drive with nobody present, and we do not go looking for the V5 or keys inside the house.
List anything that should come with the car on your quote, such as spare keys, charging cables or the service book. The driver photographs everything handed over, so you know exactly what arrived.
Photographed on the drive before it moves
Part exchange disputes usually start with a mark the customer says was not there. That is why our record begins on their drive rather than at your prep.
The driver photographs every panel and records the mileage against the registration before setting off. Once the car reaches your site, whoever signs for it completes the handover, and both ends appear in your digital proof.
If the car is not as described or is not safe to drive, the driver stops and our office calls you. A car with no valid MOT cannot go on the public road, even when it has already been accepted against the deal.
The car still needs to be legal to drive
Every part exchange we collect needs a valid MOT and must be safe for the road. A car that will not start needs a transporter or must stay put until it is legal, and trade plates cannot cover an MOT that expired while it sat on the drive.
Tell us it is a part exchange when you use the instant quote, and include the registration, your customer's postcode, your own postcode, the date and a mobile number they will answer. If your customer has already changed the time they agreed, call us on 0141 459 1302.
You do not need an account to ask. The instant quote shows your price on screen, with fuel or charging included. Read more about our car transport service or how proof of collection and proof of delivery works.
