- [Home](https://ovmtransport.com/) - [Blog](https://ovmtransport.com/blog) - Retail handover Retail # Retail Handover on Trade Plates A retail handover is the job your sales manager is thinking about when they say "can you deliver it". Not stock. Not a compound. A named buyer, a promised window, keys in a presentable car and a signature that will stand up if they ring back at eight o'clock. OVM Ltd, Companies House SC834621. Digital proof of collection and delivery provided. 0141 459 1302. OVM Ltd, 48 West George Street, Glasgow, G2 1BP. Telephone 0141 459 1302. Instant Quote0141 459 1302 Before we show the price This Instant Quote is an indicative price, not a booking. Subject to driver availability. We cover nationwide, but there is no guarantee of acceptance. I agree Your quote Collect Deliver Date required Movement cost Fuel charged separately Request a Callback View PDF Share this quote # Copy link Someone from our team will contact you We have your details and the quote is saved. Most calls go out within the hour during working hours. Share this quote # Copy link 0141 459 1302 **Job:** Named customer door **At handover:** Walkaround and signature **Proof:** Digital proof of collection and delivery **Office:** 0141 459 1302 - Our own software Every job is booked, tracked and closed in software we built for the motor trade. - Always driven Moved under trade plates by a driver, never loaded onto a transporter. - Fully insured Motor trade road risk while the vehicle is driven on our plates. - POC and POD on every job Digital proof of collection and delivery provided when the vehicle is handed over. On this page - You already sold it. Now the door has to work. - What the driver is standing in for - Distance does not care about your showroom promise - How to book it so sales and the office are on the same job - A named buyer, a signature. Digital proof of collection and delivery provided - Common questions ## On this page - You already sold it. Now the door has to work. - What the driver is standing in for - Distance does not care about your showroom promise - How to book it so sales and the office are on the same job - A named buyer, a signature. Digital proof of collection and delivery provided - Common questions Need a price? Registration and both postcodes is usually enough to price it. Jump to the form ## You already sold it. Now the door has to work. OVM drives that car or van on trade plates. Valid MOT. Condition recorded before it leaves your site and again on their drive. Digital proof when the job closes. We are not a transporter. We will not unload a deck on a housing estate and call it a handover. The hub that splits this from a site transfer is [dealer delivery](https://ovmtransport.com/dealer-delivery). This post is the converting version of the customer-door job: what to put on the booking so the afternoon you promised actually happens. The deal is done. Finance is cleared. The car is in prep, or still at the wrong roof, or still at auction. Retail handover is only the last mile if the last mile is a person. Everything before that is a different movement and it still has to be legal to drive. If it is still at BCA, Manheim or Wilsons, that is [auction collection](https://ovmtransport.com/auction-collection) first. Release, then the drive to the customer, or release into your prep and a second job to the door. Do not hide an unreleased lot inside a "customer delivery" note. The gate will not care that someone is waiting at home. If it is at a sister site, say so. That is still one driven job if we are collecting there and delivering to the buyer. It is not a site transfer, because the person signing is not your duty manager. The method is a driven [vehicle movement](https://ovmtransport.com/vehicle-movements). The proof the customer and the dealer both need is the same as any other OVM job, walked through on [proof of collection and proof of delivery](https://ovmtransport.com/blog/proof-of-collection-and-proof-of-delivery). ### A person at the door Not stock. Not a compound. The person signing is the buyer, not your duty manager. ### Release first if it is still at auction Do not hide an unreleased lot inside a customer delivery note. The gate will not care. [Dealer delivery](https://ovmtransport.com/dealer-delivery)[Auction collection](https://ovmtransport.com/auction-collection)[Vehicle movements](https://ovmtransport.com/vehicle-movements)[Proof of collection and proof of delivery](https://ovmtransport.com/blog/proof-of-collection-and-proof-of-delivery) ## What the driver is standing in for Your forecourt. Not a courier. They need the right person, the right address, a walkaround, keys, whatever documents you told us to carry and a signature on the device. If the buyer is not in, the job is not done. "Leave it on the drive and post the keys" is how you get a complaint and no POD. Mileage is recorded at both ends. That matters on a retail file more than on a stock swap, because the first call after delivery is often "it had more miles than the advert". The photographs are taken before we use the car as transport, not after a motorway run. Put on the booking: - The window you promised them, in clock time, not "afternoon". - A mobile that they will answer. - Parking, bays, posts, a tight mews, a van that will not fit the drive. - Spare keys, charging cable, service pack, number plates if you still have them in the office. - Whether anyone else is allowed to sign. ### Signature on the device A drop on a kerb with no name is not a close. The person receiving it signs. ### Photographs before it is used as transport Mileage and panels recorded before the motorway run, not after. ## Distance does not care about your showroom promise A customer in the South East and a car in Glasgow is a Nationwide drive, not a taxi from the rooftop. If the window is impossible, the office will say so on the quote. That is cheaper than a driver ringing a buyer you told to stay off work. Coverage from the Glasgow office is on [how OVM covers the UK from Glasgow](https://ovmtransport.com/coverage). You do not bring the car to us to make the handover "local". Collection is where it sits. Same-day retail is a different cost shape, because it pulls a driver off other work and the buyer is already emotionally in the car. Planned is calmer. [Same day versus planned](https://ovmtransport.com/blog/same-day-vs-planned-trade-plate-delivery) is the split. Fuel is charged separately. No rate card. If the vehicle cannot legally be driven, stop. Plates will not get a no-MOT car to a customer's door. Use a transporter, or fix it first. [Trade plate delivery versus a transporter](https://ovmtransport.com/trade-plate-delivery-vs-transporter) is the product choice. Do not ask us to "just run it round, they know it's going to workshop". [How OVM covers the UK from Glasgow](https://ovmtransport.com/coverage)[Same day versus planned](https://ovmtransport.com/blog/same-day-vs-planned-trade-plate-delivery)[Trade plate delivery versus a transporter](https://ovmtransport.com/trade-plate-delivery-vs-transporter) ## How to book it so sales and the office are on the same job Use the instant quote . Registration, your postcode, their postcode, date, company, phone, email. First line of notes: retail handover. Name the buyer. Name the sales person if they want a call when the driver is twenty minutes out. Do not put the showroom switchboard as the only number. No account needed. Most quotes within the hour during working hours. Call 0141 459 1302 . Email info@ovmtransport.com. If the buyer changes address after you accept, tell the office before the driver is moving. A new postcode is a new route. In practice ## A named buyer, a signature. Digital proof of collection and delivery provided Not a kerbside dump. Walkaround, keys and a signature that will stand up if they ring back later. Questions ## Common questions Prefer to speak to someone? Call the team. Instant Quote0141 459 1302 Does the driver do a walkaround on a retail handover? Yes. That is the point of calling it a handover rather than a drop. They introduce the vehicle, go through what you told us to hand over and capture the signature. They do not hold a finance seminar. What if the customer wants it left with a neighbour? Say that before we dispatch and name the person who can sign. If we arrive and only a neighbour is there, the driver calls the office. We do not invent a completed delivery. Can you deliver a van to a customer on plates the same way? Yes, if it is legal to drive. Tell us it is a van. Height and parking matter more on a drive than they do in your yard. Quote it as the van they bought. Do you keep the V5C? No. On a retail handover the driver talks the customer through it if you have sent it with the car. The file comes back to you with the digital proof. We are not your admin team. What if finance clears at 3pm and they want it that evening? Say so on the quote. Same-day may be possible. It may not, depending on where both ends are. We will not promise a window the distance cannot do. Call 0141 459 1302 rather than letting sales text the buyer a time we have not seen. ## Other posts [All posts](https://ovmtransport.com/blog) [Dealers ### Dealer to dealer vehicle movements on trade plates A dealer to dealer vehicle movement is stock changing roofs, not a customer taking delivery on their drive. OVM drives one roadworthy car or van on trade plates from the branch that has it to the branch that needs it. Valid MOT. Condition recorded before it leaves and again when it is signed for. Digital proof when the job closes. Read the post](https://ovmtransport.com/blog/dealer-to-dealer-vehicle-movements)[Proof ### Digital proof of collection and proof of delivery on every job Every OVM job closes with digital proof of collection and delivery provided. That is how the office and the customer close the job. Read the post](https://ovmtransport.com/blog/proof-of-collection-and-proof-of-delivery)[Timing ### Same day versus planned trade plate delivery Planned is cheaper because it fits a driver's day. Same day costs more because it pulls a driver off other work. The quote on this page is for the actual job, not a rate card. Read the post](https://ovmtransport.com/blog/same-day-vs-planned-trade-plate-delivery)[How it works ### What is trade plate delivery? Trade plate delivery is a driver taking one roadworthy car or van on trade plates from the collection address to the delivery address. Trade plate deliveries are the same product, booked one registration at a time. OVM does that Nationwide for dealers, auction buyers and fleets. Instant quote on this page or call 0141 459 1302. Read the post](https://ovmtransport.com/blog/what-is-trade-plate-delivery) [Contact the team](https://ovmtransport.com/contact)[Blog](https://ovmtransport.com/blog)[Coverage map](https://ovmtransport.com/coverage)[Vehicle movements](https://ovmtransport.com/vehicle-movements)[Dealer delivery](https://ovmtransport.com/dealer-delivery)[Car transport](https://ovmtransport.com/car-transport)[Booking checklist](https://ovmtransport.com/blog/dealer-trade-plate-booking-checklist)[Named collector](https://ovmtransport.com/blog/named-collector-auction-gate)[Failed collection](https://ovmtransport.com/blog/failed-trade-plate-collection)[Part-ex collection](https://ovmtransport.com/blog/part-ex-collection-on-trade-plates)[One registration](https://ovmtransport.com/blog/one-registration-per-trade-plate-booking)[What it is](https://ovmtransport.com/blog/what-is-trade-plate-delivery)[Without an MOT](https://ovmtransport.com/blog/can-you-move-a-car-without-an-mot-on-trade-plates)[POC and POD](https://ovmtransport.com/blog/proof-of-collection-and-proof-of-delivery)[After you buy](https://ovmtransport.com/blog/auction-collection-after-you-buy)[Same day vs planned](https://ovmtransport.com/blog/same-day-vs-planned-trade-plate-delivery)[Vans on plates](https://ovmtransport.com/blog/can-you-move-a-van-on-trade-plates)[Glasgow](https://ovmtransport.com/blog/trade-plate-delivery-glasgow)[Aberdeen](https://ovmtransport.com/blog/trade-plate-delivery-aberdeen)[Penrith](https://ovmtransport.com/blog/trade-plate-delivery-penrith)[South East](https://ovmtransport.com/blog/trade-plate-delivery-south-east)[Scotland](https://ovmtransport.com/blog/trade-plate-delivery-scotland)[Birmingham](https://ovmtransport.com/blog/trade-plate-delivery-birmingham)[Newcastle](https://ovmtransport.com/blog/trade-plate-delivery-newcastle)[When plates arrive](https://ovmtransport.com/blog/how-long-do-trade-plates-take-to-arrive)[Vehicle movements](https://ovmtransport.com/blog/trade-plate-vehicle-movements)[Companies](https://ovmtransport.com/blog/trade-plate-companies)[Nationwide](https://ovmtransport.com/blog/national-vehicle-movements)[How to book](https://ovmtransport.com/blog/how-to-book-trade-plate-vehicle-movements)[Movements cost](https://ovmtransport.com/blog/trade-plate-vehicle-movements-cost)[Plates vs C&D](https://ovmtransport.com/blog/trade-plate-vs-collection-and-delivery)[Which compound](https://ovmtransport.com/blog/bca-manheim-wilsons-which-compound)[Van trade plate delivery](https://ovmtransport.com/blog/van-trade-plate-delivery-uk)[SORN on plates](https://ovmtransport.com/blog/sorn-vehicle-on-trade-plates)[For dealers](https://ovmtransport.com/blog/vehicle-movements-for-dealers)[Dealer to dealer](https://ovmtransport.com/blog/dealer-to-dealer-vehicle-movements)[BCA Glasgow](https://ovmtransport.com/blog/bca-glasgow-collection)[Release codes](https://ovmtransport.com/blog/trade-plate-release-code-auction)[Manheim Scotland](https://ovmtransport.com/blog/manheim-scotland-collection)[EV trade plate delivery](https://ovmtransport.com/blog/ev-trade-plate-delivery)[Fleet movements](https://ovmtransport.com/blog/fleet-vehicle-movements-uk)[Delivery cost](https://ovmtransport.com/trade-plate-delivery-cost-uk)[Delivery times](https://ovmtransport.com/how-long-does-trade-plate-delivery-take)[Insurance](https://ovmtransport.com/is-trade-plate-delivery-insured)[Driven vs transporter](https://ovmtransport.com/trade-plate-delivery-vs-transporter)[Paperwork](https://ovmtransport.com/what-paperwork-is-required-for-trade-plate-delivery) ## Need a sold car or van at a customer's door? Send the registration, both postcodes and the window you promised. Instant Quote0141 459 1302